In the mortgage industry, everyone starts in the same place. While there are some college programs specializing in the mortgage business, most people who are new to the industry are discovering the mortgage business for the first time and therefore rely on extensive training. As a result, our teams are only as good as we can train them to be. The problem, of course, is that training in the mortgage industry can be difficult, time consuming, and expensive. How do you make sure you’re getting the most out of it?
Most of the time, when we’re looking for good training programs, we focus on the quality of information the trainer is bringing to the table. We look for trainers who know the industry well and can communicate everything they know to our team. We figure that, if the trainers know what they’re talking about, that knowledge will automatically be absorbed by the team. However, while industry knowledge is obviously vital, there is one other thing essential to a good training program….
Think about the best teachers you had growing up. What do they all have in common? Sure, they were probably smart, but is that why you remember them? What makes them stick out? If you’re like me and many others, I would say that it’s one simple thing: they managed to make learning fun.
In the same way, you want to seek out trainers who make the learning process enjoyable. Training should be engaging. Your people should love it. If you find a training program that actually makes your people want to learn, then you know you’ve found a winner.