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How Important Do Your People Feel?

How Important Do Your People Feel?

The general public doesn’t always have the highest perception of the mortgage industry. Often, it can feel like we don’t exactly known for being selfless. We are, after all, in business to make a profit. We provide a service and expect to be compensated for it. We and are people have bills to be and goals to accomplish in our lives. We aren’t operating a charity, are we? That being said, we are helping people by what we do in the same way that other professionals are; so, there isn’t any reason why we couldn’t garner a less self-serving reputation.

The real problem with having a selfish reputation, though, has less to do with what the general public thinks of us and more to do with what our own people think of us. I think it is important that the members of our team don’t see us as merely self-serving. Otherwise, they will see themselves as replaceable and will be less likely to believe that they are valuable as employees. And when our people don’t feel important, they will less inclined to work hard and even less inclined to remain loyal to the organization. If we want to keep people, they must feel like they matter.

For leadership, making people feel important can mean taking a cut in compensation for the good of the company. Is this a good thing to do? Different organizations believe different things on this matter, but I will say that it is definitely a way to gain the respect and admiration of your people if you’re willing to sacrifice some of your own gain to make them better off. And I can’t help but think that the mortgage industry will be improved by making employees feel like their companies are great places to work…